Shipping policy
Shipping Policy
Thank you for shopping with GEARRIVE. We currently offer shipping to eligible addresses within the United States.
ORDER PROCESSING
Orders are typically processed before shipment within 1â3 business days. Processing times may be longer during holidays, periods of high order volume, or due to product availability.
Once your order has been processed and shipped, you may receive tracking information when available.
SHIPPING COST
GEARRIVE currently offers Free Standard Shipping on eligible orders within the United States. No standard shipping charge will be added to eligible orders at checkout.
ESTIMATED DELIVERY TIME
Our estimated standard delivery time is 7â15 business days.
Delivery estimates begin after the order has been processed and are estimates rather than guaranteed delivery dates.
Business days generally exclude weekends and U.S. public holidays.
ORDER TRACKING
When tracking information is available, it will be provided after your order has shipped. Please allow some time for tracking information to become active after the carrier receives the shipment.
MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally be shipped separately. If this occurs, you may receive more than one package or tracking number. You will not be charged additional standard shipping fees solely because an order is shipped in multiple packages.
DELIVERY DELAYS
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, address issues, or other logistical events.
If your order is significantly delayed, please contact us using the contact information provided on our website and include your order number.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment, but changes cannot be guaranteed once an order has entered processing or has shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us promptly with your order number and relevant details. For damaged shipments, we may request photographs of the item and packaging to help evaluate the issue.
We will review the situation and, when appropriate, work toward a replacement, refund, or other reasonable resolution in accordance with our Return & Refund Policy.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the carrier when appropriate.
If you are still unable to locate the package, contact us so we can review the situation.
CONTACT US
If you have questions regarding your shipment or delivery, please contact us using the contact information provided on our website and include your order number whenever possible.