Refund policy

Return & Refund Policy

At GEARRIVE, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us within 30 days of receiving your item.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

We may request photos or videos of the product and packaging to help us verify the issue. Once approved, we may offer a replacement or refund at no additional cost to you, depending on the circumstances.

Returns

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

Before returning any product, you must contact us and receive return instructions. Please do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.

Returns sent without prior authorization may not be accepted.

For returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.

Non-returnable items

Items that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for return or refund. Gift cards, if offered, are non-returnable.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, we will process your refund to your original payment method within 5 business days. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Original shipping charges, if any, are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.

Order cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact us

For return or refund requests, please contact us through the contact information provided on our website. Include your order number and a description of the issue so we can assist you as quickly as possible.

This policy does not limit any rights you may have under applicable consumer protection laws.